About Scope Policy and SLA Compliance

OX lets you define what is in scope and how fast you resolve it. Exclusion policy removes noise by excluding irrelevant applications, issues, detection rules, and policies from evaluation. SLA compliance sets time targets for what remains in scope, tracks progress, and flags overdue work.

Exclusions narrow the set of items that SLAs evaluate. When you exclude an entity, SLA clocks and breach calculations pause for it. When you remove an exclusion, evaluation resumes on the next scan under current SLA rules.

Management views in OX:

• Exclusions: Central list of out-of-scope entities. Search, expire, or remove exclusions. Excluded items do not count toward SLA timers, breaches, or reports until re-included.

• SLA management: Configure targets, track remaining time, review breaches, and drill into root cause, affected assets, and remediation steps.