# About Messaging and Ticketing in OX

OX helps you manage security work across your organization by connecting to your internal communication and ticketing channels. These connections make it easier to track issues, share updates, and ensure that the right people take action at the right time.

With [ticketing](/ticketing-and-messaging/ticket-management.md), OX can create and update tasks based on the issues you want to follow in your workflows. With [messaging](/ticketing-and-messaging/messaging.md), OX can send notifications to your team so you stay aware of important activity as it happens.

Use ticketing and messaging together to streamline collaboration, reduce missed alerts, and keep your security work aligned with how your organization already operates.


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