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Adding Jira Tickets

After establishing the connection with Jira, you can add Jira tickets for a variety of tasks and issues, and add automation to tickets.

You can add Jira tickets in OX using one of the following methods:

  • Adding a new ticket to an issue on the Active Issues page, or bulk of issues.

  • Adding a new ticket as a scheduled task using workflows.

In addition to creating and updating Jira tickets, you can use workflows to automatically synchronize Jira ticket status with the status of the associated OX issue.

Add a new Jira ticket in OX

  1. In the Issues page, identify and select the issue for which you want to add a new ticket in Jira.

  2. Select the Jira icon.

  1. Set the ticket mandatory parameters in the Create Jira Issue dialog.

Parameter
Description

Summary

The title of the ticket that describes the problem/issue, as it appears in the OX Issues page.

Project

The name of the project, as it's defined in Jira.

Issue Type

Select the issue type.

  1. (Optional)Set the other Jira ticket parameters.

  2. Select SUBMIT.

The new ticket appears in Jira.

Change Jira status to To Do if the OX issue is still active

If you move a Jira ticket to Done while the associated OX issue is still active in OX, you can use a workflow to automatically move the Jira ticket back to To Do.

  1. On the Workflows page, select Create New Workflow.

  1. Select Create.

  2. Select a new trigger.

  3. Add a Jira Status condition.

  4. Select the Jira status Done.

  1. Add a Jira Transition Status action.

  1. Select the target Jira status To Do.

  1. (Optionally) Select a Jira project to limit the list of available target statuses.

Notes:

  • The transition must exist in your Jira workflow.

  • The transition must be a direct transition between the selected statuses.

  • The transition cannot require additional mandatory fields.

  • Cross-project transitions are not supported.

  1. Select Save Changes.

  1. Enable the workflow.

  1. Run the workflow manually or wait for it to run automatically based on the configured trigger.

The workflow appears in the Workflows list.

  1. Review the results in Workflows > Execution Logs.

The execution log shows the workflow status, the number of affected issues, and provides a link to the corresponding Active Issues.

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