Adding Jira Tickets

After establishing the connection with Jira, you can add Jira tickets for a variety of tasks and issues, and add automation to tickets.

You can add Jira tickets in OX using one of the following methods:

• Adding a new ticket to an issue on the Active Issues page, or bulk of issues.

• Adding a new ticket as a scheduled task using workflows.

To add a new Jira ticket in OX:

1. In the Issues page, identify and select the issue for which you want to add a new ticket in Jira.

2. Select the Jira icon.

1. Set the ticket mandatory parameters in the Create Jira Issue dialog.

Parameter	Description
Summary	The title of the ticket that describes the problem/issue, as it appears in the OX Issues page.
Project	The name of the project, as it's defined in Jira.
Issue Type	Select the issue type.

1. (Optional)Set the other Jira ticket parameters.

2. Select SUBMIT.

The new ticket appears in Jira.