slaStatus

Defines the possible statuses for SLA (Service Level Agreement) compliance of an issue. Indicates the current state of an issue relative to its resolution deadline.

Examples

enum SlaStatus {
  Overdue
  Near
  Within
  Dismissed
  BeforeSlaStartDate
}

Enum values

Enum value	Description
Overdue	Issue has exceeded its SLA resolution deadline
Near	Issue is approaching its SLA resolution deadline
Within	Issue is within acceptable SLA resolution timeframe
Dismissed	Issue has been dismissed from SLA tracking
BeforeSlaStartDate	Issue is scheduled for future SLA tracking

References

Fields with this object:

• {} SlaData.status